Terms of Service

1. Introduction

MemoAir is a collaboration platform where every team member gets AI agents that work across teams, customers and connected tools, turning calls, emails, messages and requirements into reviewed work.

2. Definitions

These Terms define Customer or Organization, User, Agents, Services, Customer Content, Output, Third-Party Services and Subscription Term.

3. Acceptance of terms

By using an account or the Services, you agree to these Terms and the Privacy Policy. If you act for an organization, you confirm you can bind it.

4. The Services and AI limitations

• Agents capture conversation context, draft requirements, collect sign-off and send approved work to connected tools.
• Output may be incomplete, inaccurate or out of date. Users must review it.
• Agents act only within the permissions the Organization sets.
• Output is not legal, financial, tax, medical or other professional advice.
• Features may change and downtime may occur. MemoAir may modify or discontinue features.

5. Accounts and workspace administration

• Users must be authorized by their Organization.
• Admins manage members, client collaborators, Agent permissions, integrations and access. MemoAir may rely on admin instructions.
• The Customer keeps credentials secure and is responsible for activity in its workspace.

6. Acceptable use

You may not use the Services for:

• illegal or infringing content, malware, phishing or fraud;
• bypassing security or unauthorized scraping;
• prompt injection or extracting data from systems you don’t control;
• recording or uploading data without the required rights and consents;
• high-risk regulated decisions.

Fair use, rate limits and abuse prevention apply.

7. Ownership, licenses and data use

• The Customer owns its Customer Content and licenses MemoAir to process it only to provide, secure and support the Services.
• The Customer receives a limited, non-transferable right to use the Services internally during the Subscription Term, without copying, modifying, reverse engineering, reselling or circumventing limits.
• The Customer owns Output. MemoAir keeps its rights in the platform and its technology.
• Where a signed DPA conflicts with these Terms, the DPA controls processing.
• MemoAir does not use Customer Content to train AI models. Any use for product improvement requires opt-in.

8. Third-party services and integrations

• Third-party integrations follow those providers’ terms.
• The Customer chooses which integrations to enable and authorizes access only for requested features.
• MemoAir uses connected data only within authorized scopes and is not responsible for third-party downtime, API changes or policy actions.

9. Confidentiality

Each party protects the other’s Confidential Information and uses it only to meet its obligations. Customer Content is Confidential Information. Standard exclusions apply, and disclosure required by law is permitted. These obligations last five years, and longer for trade secrets and Customer Content.

10. Plans, fees, taxes, renewal and cancellation

• The Free plan covers one live project. Paid plans are billed per user, monthly or yearly, or by enterprise order form. See pricing.
• The Customer pays applicable taxes.
• Trials, beta features and promotions may be limited.
• Subscriptions renew automatically unless cancelled. Fees are generally non-refundable, and non-payment may lead to suspension.
• Standard support is best-effort during business hours, with no SLA unless agreed.

11. Suspension and termination

• Either party may terminate according to the Subscription Term or a written agreement.
• MemoAir may suspend or terminate for material breach, non-payment, abuse or security risk.
• Customers may export data during an export window. After that, Customer Content may be deleted according to retention schedules. Billing, audit and legal records may be kept.

12. Disclaimer of warranties

The Services and Agents are provided “as is” and “as available”, without express or implied warranties, including merchantability, fitness for a particular purpose and non-infringement, to the extent the law allows.

13. Limitation of liability

Neither party is liable for indirect or consequential damages, including lost profits. MemoAir’s total liability is capped at the amounts the Customer paid in the previous 12 months. Liability that cannot be limited by law is preserved. These exclusions do not apply to breaches of confidentiality, willful misconduct or IP infringement where required by law or an order form.

14. Indemnification

The Customer will defend and indemnify MemoAir against third-party claims arising from infringing or unlawful Customer Content (including recordings made without consent) or from misuse of the Services by the Customer or its Users.

15. Governing law and disputes

These Terms are governed by the laws of India. The courts in Bengaluru, Karnataka have exclusive jurisdiction, subject to applicable law.

16. Changes, notices and general terms

• MemoAir may update these Terms and will give notice of material changes through in-product notices, account email or support channels.
• Assignment requires consent, except in permitted corporate transactions.
• Force majeure applies.
• If a provision is unenforceable, it is severed and the rest remains in effect.

17. Contact

Email support@memoair.space or write to MemoAir, Bengaluru, Karnataka, India.